Shipping, Delivery & Returns

Last updated: 22 August 2026

At Scapes of Art Gallery & Gift Shop, we take great care in preparing every order for its journey to you.

From original Australian artworks and framed photography to locally made gifts, collectables and souvenirs, each item is carefully handled and packed with consideration for its size, materials and value.

This policy explains how shipping, delivery, collection, returns, exchanges and refunds are handled for purchases made through the Scapes of Art website.

Order Processing

Orders for items currently in stock are generally prepared for dispatch within 2–3 business days.

Original artworks, framed photography, fragile items and unusually large products may require additional preparation or specialised packaging before dispatch.

Products that are made, printed, framed or customised to order may have longer preparation times. Where applicable, estimated production or dispatch information will be shown on the product page or communicated to you after your order is received.

If an unexpected delay affects your order, we will contact you as soon as reasonably possible.

Delivery Within Australia

Available delivery methods and shipping charges will be displayed at checkout based on the products in your order and the delivery location.

Delivery times shown at checkout or provided after dispatch are estimates only. Delivery times may vary depending on the carrier, destination, regional or remote location, weather and other circumstances outside our direct control.

Once your order has been dispatched, tracking information will be provided where available.

Large, high-value, original or framed artworks may be sent using a specialised courier or require a signature on delivery.

Some oversized or fragile items may not be suitable for delivery to PO Boxes.

If we are unable to supply an order within the stated or a reasonable timeframe, we will contact you to discuss the available options.

Local Gallery Collection

Where Local Pickup is available at checkout, orders may be collected from the Scapes of Art Gallery in The Entrance, Central Coast NSW.

Please wait until you receive confirmation that your order is ready before visiting the gallery to collect it.

The applicable collection address and instructions will be provided with your order confirmation.

There is no delivery charge for approved local pickup orders.

Original Artworks & Fragile Items

Original artworks, framed photography, ceramics, sculpture and other fragile pieces require additional care.

We use appropriate protective packaging and may select a delivery method based on the size, weight, value and fragility of the artwork.

Where specialist freight or delivery arrangements are required, we may contact you before dispatch.

Please retain all original packaging until you have inspected your artwork and are satisfied that it has arrived safely.

Damaged Items

Please inspect your order as soon as practical after delivery.

If an item arrives damaged, please contact Scapes of Art as soon as possible and provide:

  • your name and order number;

  • a description of the damage;

  • photographs of the damaged item;

  • photographs of the external packaging; and

  • photographs of any visible damage to the parcel or shipping container.

Where possible, we ask that transit damage be reported within 48 hours of delivery so that we can promptly lodge any necessary claim with the delivery provider.

This 48-hour request assists us with carrier claims and does not limit any rights you may have under Australian Consumer Law.

Please do not dispose of damaged products or their packaging until we have advised you what to do next.

Lost or Missing Deliveries

If your tracking information appears to have stopped updating, your parcel is significantly overdue, or an order is marked as delivered but cannot be located, please contact us.

We will work with the relevant delivery provider to investigate the shipment and determine the appropriate next step.

Incorrect Items

If we have accidentally sent you the wrong product, please contact us as soon as possible.

We will arrange an appropriate solution, which may include replacement, return or refund depending on the circumstances and availability of the product.

For one-of-a-kind original artworks, replacement with an identical item may not be possible.

Change-of-Mind Returns

Scapes of Art offers change-of-mind returns on eligible standard stocked products purchased online, provided that:

  • you contact us within 14 days of receiving the product;

  • the product is unused and in its original condition;

  • the product has not been damaged;

  • all original packaging, labels and accessories are included; and

  • proof of purchase can be provided.

Approval must be obtained from Scapes of Art before returning an item.

Change-of-mind returns do not apply to:

  • original artworks;

  • one-of-a-kind artworks or collectables;

  • commissioned artworks;

  • personalised or customised products;

  • photography, prints or artworks specifically printed, mounted or framed to order;

  • other products specially made or ordered for the customer;

  • gift cards or vouchers; or

  • products specifically identified as clearance or final sale.

These exclusions apply only to change-of-mind returns. They do not limit your rights if a product fails to meet a consumer guarantee under Australian Consumer Law.

Change-of-Mind Return Costs

For an approved change-of-mind return:

  • the customer is responsible for the cost of returning the product to Scapes of Art;

  • the original delivery or shipping charge is not refundable;

  • the customer is responsible for ensuring the product is appropriately packed and protected during return transport; and

  • we strongly recommend using a tracked and appropriately insured delivery service, particularly for valuable or fragile products.

A refund will be processed after the returned product has been received and its condition checked.

Exchanges

Where suitable stock is available, we may offer an exchange instead of a refund for eligible products.

Because many artworks and handmade items sold by Scapes of Art are unique or produced in small quantities, an identical replacement may not always be available.

Where an exchange is not possible, we will discuss the appropriate alternative with you.

Original Artworks, Commissions & Made-to-Order Products

Original artworks, commissioned works, personalised products and items made specifically to a customer's requirements are not eligible for a voluntary change-of-mind return.

This includes photography or artwork that is specifically printed, mounted, framed, sized or otherwise produced to fulfil an individual order.

Any separate terms agreed for a commissioned artwork, including deposits, progress payments, production timelines and approvals, will also apply.

Nothing in this section excludes your rights under Australian Consumer Law.

Handmade & Original Products

Many products available through Scapes of Art are individually created by artists and local makers.

Small differences in texture, colour, finish, brushwork, glaze, grain, handmade construction or other artistic characteristics may form part of the individual nature of the work rather than constitute a defect.

Colours displayed on computer monitors, tablets and mobile devices may also vary slightly from the appearance of the physical artwork.

We make every reasonable effort to represent products accurately through our photography, descriptions and product information.

Faulty Products & Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where a product:

  • is faulty or defective;

  • is unsafe;

  • is not of acceptable quality;

  • is materially different from its description or sample;

  • does not do what it would reasonably be expected to do; or

  • otherwise fails to meet an applicable consumer guarantee.

The appropriate remedy will depend on the nature and seriousness of the problem and your rights under Australian Consumer Law.

Our voluntary 14-day change-of-mind period does not replace or restrict these statutory rights.

Where a return is required because a product has failed to meet an applicable consumer guarantee, Scapes of Art will meet reasonable return costs where required by Australian Consumer Law.

Products Damaged After Delivery

Scapes of Art is not required to provide a remedy for damage caused after delivery by misuse, accident, inappropriate handling, incorrect installation or hanging, failure to follow care instructions, or other actions unrelated to the condition of the product when supplied.

This does not affect any rights you may otherwise have under Australian Consumer Law.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Once a refund has been processed by Scapes of Art, additional processing time may be required by your bank, card provider or payment service before the funds appear in your account.

For approved change-of-mind returns, original delivery charges are not refunded.

For returns relating to Australian Consumer Law rights, delivery and return costs will be handled in accordance with those rights.

Cancelling an Order Before Dispatch

If you need to cancel or change an order, please contact us as soon as possible.

If the order has not yet been dispatched or entered production, we will make every reasonable effort to accommodate your request.

Once a customised, commissioned, printed, framed or made-to-order product has entered production, cancellation may no longer be possible for change-of-mind reasons.

Your Australian Consumer Law rights remain unaffected.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you realise that you have entered an incorrect address, please contact us immediately.

If an order has already been dispatched, we may not be able to redirect it. Any reasonable additional delivery or re-delivery charges resulting solely from incorrect information provided by the customer may be payable by the customer.

Returning a Product

Before returning any product, please contact Scapes of Art so that we can confirm the return arrangements.

Please do not return products directly to an artist, photographer, maker or supplier.

We will provide the appropriate Scapes of Art return address and any additional instructions once your return has been approved.

When contacting us, please include your:

  • name;

  • order number;

  • product concerned;

  • reason for requesting the return; and

  • photographs where the item is damaged, faulty or incorrect.

Contact Us

If you have any questions about shipping, delivery, collection, returns or an order you have received, please contact Scapes of Art Gallery & Gift Shop through the contact details provided on our website.

We are based in The Entrance on the Central Coast of NSW, Australia, and are happy to help resolve any delivery or order concerns.

Nothing in this Shipping, Delivery & Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.